How to save time & money

Before reporting any repair please check that the following doesn't apply:

•  No hot water (gas system)? Check the pilot light hasn't gone out first. If the pilot light is out, just re-ignite it. Should you not be able to ignite the pilot light and a tradesman is required to do so, you will be responsible for the account unless another fault is responsible for the problem.

•  No power at all? Check your neighbours. It may be that there is a disruption in supply which Energy Australia should be alerted to.

•  No power for appliances but the lights still work? You may have a faulty appliance in the house which is tripping a circuit breaker. Complete a process of elimination by turning all appliances off and resetting the circuit breaker. Then turn on one appliance at a time until a particular appliance is found to cause the ‘trip'.

Water leaking on tiles in the laundry?

Check your washing machine and its hose connections first.

Please complete all details below so we can attend to your request as soon as possible.